Luca Barberis

Is each market actually paying back acquisition costs, or just adding dilutive revenue?

№ 174 · CAC payback by market

01

Definition

MetricMonths to recover fully loaded acquisition cost, split by geographic market

Unitmonths

Bar chart of payback months per geographic market with 18-month benchmark line. Expansion markets typically slower payback. Build by computing per-market CAC and trailing-month contribution. Markets above 24 months rarely worth doubling down on. Example: US 14mo, UK 16mo, JP 31mo (don't expand JP).

CAC
Customer acquisition cost. Fully loaded sales and marketing spend in a period divided by new customers won in that period.
02

Benchmarks

Bottom 30%MedianTop 30%
24 months and above, which is where a market is adding revenue without returning capital15 to 16 months company-wide, with market-level spread typically wider than channel-level spread6 to 8 months in the strongest market

Company-level CAC payback from B2B SaaS panels (n=342, full-year 2025 actuals, gross-margin-adjusted) applied per market; the market-level driver is the combination of media cost, which varies 3 to 15x across regions, and local ARPU and gross margin · No public dataset publishes CAC payback split by geography, so the payback distribution is company-level and the market reading has to be constructed. What is well documented is the input spread: US CPMs run roughly 3 to 5x Southeast Asian and LATAM CPMs and an estimated 8 to 15x Indian CPMs on the same platform and format, and LinkedIn CPC ranges from $1.03 in APAC to $5.17 in EMEA. Low CPM does not mean fast payback, because ARPU, payment friction and gross margin usually fall with it, which is exactly the trap this chart exists to expose. Several CPM sources are vendor panels rather than platform datasets.

By category
CategoryBottom 30%MedianTop 30%
North America, mobile acquisition costn/a$5.00 or more CPI in competitive verticalsn/a
APAC, mobile acquisition costn/a$1.50 to $3.00 CPIn/a
Europe, mobile acquisition costn/aroughly 30% variation between markets such as Germany and Spainn/a
iOS versus Android, all marketsn/aabout $4.70 iOS against about $3.70 Androidn/a
03

When it looks bad

The newest markets sit at the far right of the chart with the longest payback bars while carrying a rising share of new customers, so growth is being reported from the markets that return capital slowest.

Home market payback 9 months at 45% of new customers and falling, three expansion markets at 26, 31 and 34 months carrying 55% of new customers and rising, with blended payback moving from 12 to 19 months across four quarters.

04

What to do about it

  • Build the chart on local gross margin rather than on gross revenue; a market with a 60% lower CPM and a 70% lower ARPU is a worse payback than the home market, and CPM-led expansion decisions consistently miss this because the cost side is the visible one.
  • Set a per-market payback gate before the next budget increment rather than after; the observed input spread of 3 to 15x on media cost across regions means market-level payback will diverge far faster than channel-level payback, and an annual review is too slow to catch it.
  • Separate the fixable from the structural: payment friction and logistics rather than ad cost are the binding constraint in LATAM and Southeast Asia expansion, so a long payback there may respond to checkout and fulfilment work rather than to media optimization.
  • Where a market is above the gate but strategically required, fund it from a named expansion budget with its own payback horizon instead of blending it into the group number, so the home market's efficiency is not used to hide it.
05

Sources

  1. Aleph x BenchmarkitCAC Payback Period Benchmarks for SaaS, 2026 SaaS & AI Performance Benchmarks · 2026 · n=342 SaaS and AI-native software companies, full-year 2025 actuals Median CAC payback 16 months, top quartile 6 months or fewer, bottom quartile 24 months or more, worst case in sample 48 months getaleph.com ↗
  2. Foundry CROCAC Payback Period Benchmarks 2026 · 2026 · aggregation of ICONIQ 2026 State of Software and Benchmarkit 2025, plus public filings Median B2B SaaS payback 15 to 16 months, top quartile 6 to 8; PLG 6 to 12 months at $702 median CAC, enterprise 18 to 36 months at $11,400 median CAC; net payback 30 to 40% shorter than gross for land-and-expand foundrycro.com ↗
  3. SaaS MagSaaS Capital Efficiency Metrics: 2026 Benchmarks Guide · 2026 · aggregation of Benchmarkit 2025, ScaleXP 2025 and SaaS Capital 2025 survey data Payback by ACV band: SMB under $15K ACV 8 to 12 months, mid-market $15K to $100K 14 to 18 months, enterprise above $100K 18 to 24 months saasmag.com ↗
  4. Benchmarkit2025 SaaS Performance Metrics Benchmarks · 2025 · approx. 1,000 B2B SaaS companies Median new CAC ratio $2.00 of S&M spend per $1 of new ARR in 2024, up 14% YoY, fourth quartile $2.82; CAC payback highly correlated to ACV band benchmarkit.ai ↗
  5. AdmapixMobile Advertising Market by Region 2026: US, EU, APAC · 2026 · regional mobile ad market analysis across US, EU, APAC, LATAM and MEA US CPMs run roughly 3 to 5x Southeast Asian and LATAM CPMs and an estimated 8 to 15x Indian CPMs for the same platform and format admapix.com ↗
  6. AdligatorMeta Ads CPM by Country 2026: Benchmark Data for Media Buyers · 2026 · Meta advertiser benchmark set across 45 countries Tier 2 markets in LATAM and Southeast Asia run CPMs 60 to 80% below Tier 1; Eastern Europe $2.50 to $5.50 adligator.com ↗
  7. AdamigoMeta Ads CPM and CPC Benchmarks by Country in 2026 · 2026 · 45-country Meta benchmark set, late 2025 data projected to 2026 Tier 1 CPMs $10.00 to $23.00 with a 12% YoY increase through late 2025; global median CPM peaked at $25.22 in November 2025 and fell to $15.74 by January 2026 adamigo.ai ↗
  8. LebesgueFacebook Ads CPM by Country: 2026 Ecommerce Benchmarks · 2026 · Lebesgue ecommerce advertiser panel, country-level Meta CPM Japan $6.73, Singapore $7.21, South Korea $5.80, Philippines $3.40, India $1.36; LATAM among the lowest CPM regions lebesgue.io ↗
  9. CloselyLinkedIn Ad Benchmarks 2025: CPC, CPM and CTR by Industry · 2026 · LinkedIn advertiser benchmark set, regional and industry cuts Regional CPC: APAC $1.03 at 1.04% CTR, LATAM $2.18 at 0.63%, North America $3.39 at 0.58%, EMEA $5.17 at 0.28%; median CPC $3.94 and median CPM $31 to $38 blog.closelyhq.com ↗
  10. CO ConsultingCustomer Acquisition Cost Benchmarks by Industry (2026 Data) · 2026 · aggregation of First Page Sage, Benchmarkit and KeyBanc/Sapphire datasets Median CAC payback for private SaaS reported near 20 months in the 2024 KeyBanc Capital Markets and Sapphire Ventures SaaS Survey; First Page Sage LTV:CAC by industry runs 2.5:1 to 5:1 christopholivierconsulting.com ↗